Cancellation Policy

§6 right of withdrawal as a consumer:

Revocation right for consumers

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:

Cancellation Policy

Cancellation Policy

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us
by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

Consequences

If you withdraw from this contract, we will give you all the payments that we have received from you (excluding delivery costs), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. 

Please note that you have to bear the shipping costs for a possible return shipment.

We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

They bear the direct costs of returning the goods.

End of withdrawal

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§7 cancellation form

Refund Request Form Template

📥 Download

(If you wish to withdraw from the contract, please fill out and return this form)
(*) Delete where not applicable.

§8 Gewährleistung

The statutory warranty regulations apply.

§9 Code of Conduct

We have submitted to the codes of conduct of the following institutions:

Euro label Germany
EHI-EuroHandelsinstitut GmbH
Spichernstrasse 55
50672 Cologne

You can access the Euro-Label Code of Conduct by clicking on the Euro-Label seal on our website or at http://www.euro-label.com.

and

Trusted Shops GmbH
Colonius Carré
Subbelrather Strasse 15c
50823 Cologne

You can access the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at www.trustedshops.de.

§10 contract language

As contract language german will be available exclusively.

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§11 Kundendienst

Our customer service for questions and complaints is available weekdays from 8: 00 am to 16: 00 pm

Email: office@schutzoutlet.at

are available.